Delivery and Returns
The studio reopens on the 9th of September due to Ferragosto holiday closures. We will still be replying to emails, but response times may be a bit slower than usual.
Important Update for US Customers
Due to new US import duty regulations, we are still able to ship to the USA, but all orders (beyond samples) will now incur customs duties of approximately 8.5–10%. These charges are collected directly by the courier before your package can be released.
Important note on duties
It is the customer’s responsibility to:
– Provide us with accurate and up-to-date contact information at checkout.
– Arrange payment of the duty charges directly with the courier once contacted.
– Ensure payment is made promptly so your order can be delivered without delays.
Samples are still available. To comply with US rules, all samples must now be permanently marked and will have “sample” imprinted on the surface. We keep this as discreet as possible so you can still get an accurate impression of the finish.
Please note: DHL and some other couriers have paused US shipments until the new paperwork is in place, which may cause delays.
We apologize for the inconvenience and hope this situation is only temporary. Thank you so much for your patience and understanding!
Italy deliveries
| Italy | COST |
| 1-5 samples | €2.00 per tile |
| 6-10 tiles | € 12.00 |
| 11-20 tiles | €20.00 |
| 21-100 tiles | €66.00 |
| 101-150 tiles | €100.00 |
| 150+ tiles | Contact us for large orders |
Collection
You can arrange for collection from our studio in Naples. To arrange this please contact us in advance.
Please ensure that you collect goods in a suitable vehicle. The tiles will need inspecting before transportation and please be aware that you transport the goods at your own risk.
Due to the nature of our business, all tiles are custom made to order and therefore we do not accept returns or exchanges.
Lead Times
Because we are a small artisan studio, our lead times depend entirely on how busy we are. We operate on a booking system, and we can sometimes be booked up for up to 12 weeks. We always recommend giving us advance notice if you have a desired installation date so we can help plan your purchase.
International delivery
We ship internationally, however, postage will vary from country to country dependant on the quantity. You can get an estimate in the checkout basket for small orders, but contact us for larger orders for a more accurate shipping cost. You will be liable for the payment of any import duties and taxes (Non EU countries) incurred as well as providing the information needed to clear your goods through your country’s customs. Please contact us in advance in our contact section to arrange postage.
Returns
Due to the nature of our business, all tiles are custom made to order and therefore we do not accept returns or exchanges. Orders can be cancelled up to 24 hours after purchasing, however after this time frame the order will be started by our makers.
Damages
Upon delivery please inspect your tiles and contact us within 48 hours. If you notice any damage or discrepancies contact us with documentation of the issue so that we can arrange a replacement delivery.
Variation
The beauty of our tiles lies in the fact that they are handmade by artisans: this means that each batch has its own personality and variation. Clay is a natural and therefore variable material and variation in colour and texture can be expected. Tiles may not be perfectly rectilinear but this is one of the fantastic qualities of handmade tiles. We cannot offer replacements for items that are not broken.
Sizing referred to is variable: due to the handcrafted nature of these tiles, dimensions are approximate.
We will always do our best to ensure that glazing and shape stay as true to the original by offering photos of multiple batches. As our tiles may vary from batch to batch, it is a good idea to ensure you have extras for future replacements. Samples should be purchased within 3 months of completing your order to ensure the closest match to the clay batches.
Ceramic tiles are known to “craze” over time, which is the appearance of hairline cracks. They will still perform well and this is one of the many cherished characteristics of hand made tiles.